Orders and delivery
Where do you deliver?
We deliver anywhere in Malaysia, including Sabah, Sarawak and Labuan. We do not ship overseas at the moment.
How much is delivery?
Delivery is free for orders of RM150 and above. Below RM150, delivery by Pos Laju is a flat RM7.15.
How long will my order take?
We pack and send orders within 1 to 2 working days. Pos Laju usually delivers in 1 to 3 working days in Peninsular Malaysia and 3 to 7 working days in Sabah, Sarawak and Labuan. See Shipping Information.
How do I track my order?
Once your parcel is on its way we email you the tracking number. You can also find it under My Account > Orders.
Can I change or cancel my order?
WhatsApp us as soon as possible with your order number. We can change or cancel an order until it has been packed.
Do I need an account to order?
No, you can check out as a guest. With an account you collect Reward Points and see all your orders in one place.
Payment
How can I pay?
Checkout is secured by CHIP. You can pay by FPX online banking, debit or credit card (Visa and Mastercard), DuitNow QR or e-wallet (Touch ‘n Go eWallet, GrabPay and ShopeePay). See Payment Information.
Is paying online safe?
Yes. Payments are processed by CHIP, a Malaysian payment provider. We never see or store your card or banking details.
Reward Points
What are Reward Points?
Every RM1 you spend on products earns 1 Reward Point once your order is completed. You also get 50 points when you create an account and 100 points on your birthday.
How do I use my points?
100 points = RM1 off. At checkout your points can pay for up to 50% of your order (from 100 points). Points expire 12 months after you earn them.
Products
Which product is right for my baby?
Chat with us on WhatsApp +601160697559 and tell us your baby’s age and what you need. We’ll help you choose.
My baby has sensitive skin. Can I use Tasneem Naturel?
Our baby care is made to be gentle, but every baby is different. Try a little on a small patch of skin first and stop using it if any redness or irritation appears.
Returns
What if my item arrives damaged or wrong?
WhatsApp us within 3 days of delivery with your order number, photos and an unboxing video, and we will send a replacement or a refund. See our Refund & Return Policy.