Our products are baby care, personal care and food items, so for hygiene and safety we cannot take back items for a change of mind. If something is wrong with your order, we will put it right.
Damaged, faulty, wrong or missing items
WhatsApp us on WhatsApp +601160697559 within 3 days of receiving your parcel and send:
- your order number
- photos of the item and the parcel
- an unboxing video (recorded from the moment you open the parcel)
We will check and then send a replacement or give you a refund.
Items we cannot take back
- Opened or used items, unless they are faulty
- Baby Simba and other food items, unless they arrive damaged
- Items reported more than 3 days after delivery
Sending an item back
If we ask you to return an item, we will give you the return address. We pay the return postage for damaged, faulty or wrong items.
Refunds
Approved refunds go back to your original payment method within 7 to 14 working days.
Cancelling an order
WhatsApp us before your order is packed and we will cancel it and refund you in full.
Need help?
WhatsApp WhatsApp +601160697559 or email tasneemnaturelhq@gmail.com.
Last updated: October 2026